Shipping Policy
Thank you for shopping with AYENAR. Below you’ll find details about how we handle shipping, delivery times, and related policies.
1. Order Processing
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Orders are processed within 1–3 business days after payment is confirmed.
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Orders placed on weekends or holidays will be processed on the next business day.
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You will receive a confirmation email once your order has been shipped.
2. Shipping Times & Delivery
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Standard shipping typically takes 5–12 business days, depending on your location.
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Delivery times are estimates and may vary due to customs processing, courier delays, or unforeseen circumstances.
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Remote areas may experience longer delivery times.
3. Shipping Costs
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Shipping fees are calculated at checkout based on your location.
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Occasionally, we may offer free shipping promotions, which will be clearly displayed on our website.
4. Tracking Your Order
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Once your order ships, you will receive an email with a tracking number.
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Tracking updates may take 24–48 hours to appear in the courier’s system.
5. Customs, Duties & Taxes
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International orders may be subject to customs duties, import taxes, or fees once the package reaches your country.
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These charges are the responsibility of the customer and are not included in the product price or shipping fee.
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We are not responsible for delays caused by customs clearance.
6. Wrong Address Disclaimer
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Please ensure your shipping address is correct when placing an order.
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We are not responsible for orders delivered to incorrect addresses provided by the customer.
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If you realize an error, contact us immediately at
WhatsApp+351 936 247 566
. We will do our best to update the address if your order has not yet shipped.
7. Lost or Stolen Packages
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AYENAR is not liable for lost or stolen packages once tracking information confirms delivery to the address provided.
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If this occurs, please contact the carrier directly to file a claim.