Refund & Return Policy

We want you to love your purchase from AYENAR. If for any reason you are not fully satisfied, we’re here to help. Please review our Refund & Return Policy below.

1. Returns

You may request a return within 30 days of receiving your order.
To be eligible, your item must be:
- Unused and in the same condition you received it
- In its original packaging with all accessories and manuals included
- Accompanied by proof of purchase (order number, receipt, or confirmation email)
Items returned damaged, used, or missing parts may not qualify for a full refund.

2. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

Products that have been used extensively or show signs of wear
Items not purchased directly from https://ayenar.com/
Final sale or promotional items (unless defective)

3. Refunds

Once your return is received and inspected, we will notify you via email.
If approved, your refund will be processed to the original payment method within 5–12 business days (processing times may vary depending on your bank or card provider).
Shipping fees are non-refundable, unless the return is due to a manufacturing defect or error on our part.

4. Exchanges

We replace items only if they are defective or damaged upon arrival. If you need an exchange, please contact us at

📧 support@ayenar.com

WhatsApp+351 936 247 566

with your order number and details.

5. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or the wrong product was sent.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

6. Warranty Coverage

All AYENAR products include a 2-year limited warranty covering manufacturing defects. If your product develops a fault within this period, please contact us to arrange a replacement or repair.

7. How to Start a Return

To initiate a return, please email us at