Frequently Asked Questions (FAQ)

1. What makes AYENAR different from other massagers?

AYENAR is designed in Germany with premium materials, deep-tissue Shiatsu technology, soothing heat, and a hands-free ergonomic design – perfect for home, office, or travel.

2. How long does the battery last?

A full charge lasts up to 60 minutes of continuous use, thanks to the high-quality 2000mAh lithium battery.

3. Does it have heat settings?

Yes ✅. It offers two adjustable heat levels to enhance blood circulation and relieve muscle stiffness.

4. Can I adjust the massage intensity?

Absolutely. You can choose between 3 speed settings – low, medium, and high – to suit your comfort level.

5. Is it safe to use daily?

Yes, AYENAR is designed for daily safe use, with automatic shut-off after 15 minutes to prevent overuse.

6. What is the warranty period?

We offer a 1-year warranty covering manufacturing defects.

7. How long is delivery?

We provide FREE worldwide shipping, with delivery within 6–8 business days depending on your location.

8. Can I return it if I'm not satisfied?

Yes. We have a 30-day return policy – if you're not happy, simply contact our support team for assistance.

9. Does it work on other body parts besides the neck and shoulders?

Yes ✅. It can be used on the back, waist, legs, and arms for full-body relief.

10. How do I clean and maintain the device?

Simply wipe with a soft, damp cloth after use. Do not submerge in water or use harsh chemicals.